Sales Awareness for Non Sales People

This course will give you a thorough understanding of how to interact effectively with both customers and colleagues in order to make a positive contribution to the entire sales process.

  • Your company will benefit from increased continuity, greater confidence among staff, satisfied customers, more repeat business and a greater number of leads generated. The learning experience is highly interactive and places strong emphasis on practical outcomes.

    Who will benefit:

    • Product Specialists and Product Managers
    • Application and Engineering Support Specialists
    • Demonstration Specialists
    • Field Service Managers and Field Service Engineers
    • Internal Sales Administrators
    • Customer Service Managers and their teams
    • Credit Control Managers and their teams

    What you will learn:

    • An understanding of how to create customer satisfaction
    • How to communicate effectively
    • Understand the importance of team working to ensure a satisfactory outcome
    • Be able to make effective use of demonstration resources
    • Appreciate the range of lead generation mechanisms available
    • Definitive and time-bound action plans to implement immediately


    Course Tutor: Huw Thomas